We all have questions about the big day - here's where you'll find some answers. Got a question and need an answer? Ask us!
Q:
I purchased a brand new wedding gown, paid in full, and took it home as opposed to leaving it at the store. I returned nine months later and had the gown altered. I did not like the way the bodice looked as the embroidery had some puckering to it. If I stretched it out with my hands it looked great but the seamstress did not seem to understand what I wanted done. I was so upset that I went and purchased another gown. Should the store not be responsible for ruining my gown? Tina, Simcoe
A:
It is a difficult question to answer without seeing the gown. There will always be a tiny bit of puckering on embroidered gowns as the fabric is stretched on a loom and there will be 'memory' for the fabric to spring back to original size. This fabric is often fused to an underlining to give the fabric stability, especially on a strapless gown. I can guarantee that this can not be altered out even if you stretch the fabric. I think that you might be over critical of the styling of this particular gown. There are other factors to take into consideration when altering a gown. Sometimes the bride wishes not to wear a boned undergarment. This make a huge different on getting a proper fit.
The store cannot be responsible unless you expressed your concern and give them a chance to fix a sewing problem, if that is what it actually is. It will be difficult after the fact to go back with a legitimate complaint. My suggesting is that when buying anything, use a critical eye at the onset of your purchase.
Q:
I have found the gown of my dreams at a shop in my neighbourhood. I have mixed feelings about purchasing there as our neighbourhood has a reputation of failing bridal businesses. How can I guarantee that I will be making a safe purchase? Rebecca, Port Rowan
A:
There is no way to safely answer your question. I can suggest, that if you don't feel comfortable about relationship with the shop and staff, then shop around. Ask other brides or shopkeeppers in the area about their reputation. I'm sure that this will ease your mind about the establishment's credibility. "Word of mouth sells". Check with the Better Business Bureau in your community.